TRUSTED BY INDUSTRY LEADERS

OUR PRODUCTS

END TO END SECURITY

WE CREATE AUTOMATION POLICIES

We Simplify Automation With Automation Manager's Easy Drag-And-Drop No-Code Policy Builder. We Build Your Business With Accurate, Repeatable Processes.

• Pitt Bull automates and creates processes for every task
• Simplifies the creation of complex policies
• We use PowerShell, Visual Basic, or Bash scripting for complete control
• We set up automatic policies for self-healing or create templates for on-demand fixes

CONFIGURE MONITORING AND SERVICE TEMPLATES

Pitt Bull Solves Problems Before They Happen, Bringing Increasing Precision To Your Operations.

• Automatically discover the services that require monitoring across your fleet
• Use granular controls to configure exactly what you need
• Best-practices for monitoring and alerting are configured automatically, continually improving your business
• Manage service thresholds granularly
• Configure self-healing actions to your exact needs
• Apply built-in service templates to one device or your entire fleet

PROVIDE REMOTE ACCESS SUPPORT

Pitt Bull Gives You Choices With Multiple OptionsTo fit The Task At Hand.

• Use remote screen sharing for troubleshooting Windows, macOS, and Linux devices
• Perform file transfers, remote command-line operations, or background service management without interrupting end users’ workdays
• Connect to a Windows device with Microsoft Remote Desktop
• Connect to macOS or Linux devices via SSH
• Connect to managed network devices via reverse-proxied web sessions. There is no need for VPN for a quick firewall or switch configuration change

END-USER SUPPORT

Around-the-clock user support of the customer’s employees

NETWORK AND SERVER SUPPORT

24 hour support of the customer’s servers and core network devices and services

AFTER HOURS END-USER SUPPORT

Extended hours user support of the customer’s employees

AFTER HOURS NETWORK AND SERVER SUPPORT

Extended hours support of the customer’s servers and core network devices and services

SELF-SERVICE TICKET CREATION AND TRACKING

Customers can conveniently create and track a trouble ticket right from our website.

HELP DESK

Provides front-line support services to end-users. It is accessible by phone or email. The Help desk provides a responsive service for logging, tracking and resolution of issues encountered by our clients’ users. The Help desk is the central communications hub for all issues.

INCIDENT RESOLUTION

The IT Helpdesk is the first point of contact for all IT support enquiries. Helpdesk staff ensure all incidents are logged accurately and wherever possible resolve issues at the first point of contact. If required, incidents are escalated to expert staff.

PRIORITY RESPONSE LEVEL

As a preferred contract customer, response to your issues and requests are handled by a more stringent set of terms and are given priority over non-contract customers.

PROBLEM MANAGEMENT

Our Problem Management services include the analysis of data recorded by our support staff to determine common causes of outages or incidents affecting large numbers of users, and then managing the process of identification of the root cause of the problem and elimination of the error from the infrastructure.

KNOWLEDGEBASE AND TROUBLESHOOTING

Automated analysis and repair capabilities empower end users to go beyond manual diagnosis and resolution, leading to significant call avoidance. Single-click access to knowledge articles and automated tasks enable end users to solve low to medium complexity issues instantly—without any technical knowledge.

Specifics of the scope of support for each service will be referred to in the customer’s service agreement.