We Simplify Automation With Automation Manager's Easy Drag-And-Drop No-Code Policy Builder. We Build Your Business With Accurate, Repeatable Processes.
Pitt Bull automates and creates processes for every task
Simplifies the creation of complex policies
We use PowerShell, Visual Basic, or Bash scripting for complete control
We set up automatic policies for self-healing or create templates for on-demand fixes
CONFIGURE MONITORING AND SERVICE TEMPLATES
Pitt Bull Solves Problems Before They Happen, Bringing Increasing Precision To Your Operations.
Automatically discover the services that require monitoring across your fleet
Use granular controls to configure exactly what you need
Best-practices for monitoring and alerting are configured automatically, continually improving your business
Manage service thresholds granularly
Configure self-healing actions to your exact needs
Apply built-in service templates to one device or your entire fleet
PROVIDE REMOTE ACCESS SUPPORT
Pitt Bull Gives You Choices With Multiple OptionsTo fit The Task At Hand.
Use remote screen sharing for troubleshooting Windows, macOS, and Linux devices
Perform file transfers, remote command-line operations, or background service management without interrupting end users’ workdays
Connect to a Windows device with Microsoft Remote Desktop
Connect to macOS or Linux devices via SSH
Connect to managed network devices via reverse-proxied web sessions. There is no need for VPN for a quick firewall or switch configuration change
Around-the-clock user support of the customer’s employees
NETWORK AND SERVER SUPPORT
24 hour support of the customer’s servers and core network devices and services
AFTER HOURS END-USER SUPPORT
Extended hours user support of the customer’s employees
AFTER HOURS NETWORK AND SERVER SUPPORT
Extended hours support of the customer’s servers and core network devices and services
SELF-SERVICE TICKET CREATION AND TRACKING
Customers can conveniently create and track a trouble ticket right from our website.
Provides front-line support services to end-users. It is accessible by phone or email. The Help desk provides a responsive service for logging, tracking and resolution of issues encountered by our clients’ users. The Help desk is the central communications hub for all issues.
The IT Helpdesk is the first point of contact for all IT support enquiries. Helpdesk staff ensure all incidents are logged accurately and wherever possible resolve issues at the first point of contact. If required, incidents are escalated to expert staff.
PRIORITY RESPONSE LEVEL
As a preferred contract customer, response to your issues and requests are handled by a more stringent set of terms and are given priority over non-contract customers.
Our Problem Management services include the analysis of data recorded by our support staff to determine common causes of outages or incidents affecting large numbers of users, and then managing the process of identification of the root cause of the problem and elimination of the error from the infrastructure.
KNOWLEDGEBASE AND TROUBLESHOOTING
Automated analysis and repair capabilities empower end users to go beyond manual diagnosis and resolution, leading to significant call avoidance. Single-click access to knowledge articles and automated tasks enable end users to solve low to medium complexity issues instantly—without any technical knowledge.
Specifics of the scope of support for each service will be referred to in the customer’s service agreement.
Pitt Bull Secure Technologies, Inc. (PBST) is a premium managed information technology service provider and authorized manufacturer reseller. PBST is proud to provide superior support to businesses, government agencies, and school districts throughout the United States.