Phone: (844) 832-4364 | Email: [email protected]

Pitt Bull Secure
Pitt Bull Secure
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    • Services
      • Security
      • Managed Services
      • Business
      • Education
      • E-Sports
      • Website Service
      • Email Service
      • Cloud Service
      • Prime
    • Shop
    • Contact Us
    • Contracts
      • USETPA
      • NCPA
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    • Certifications
    • Tips and Info
    • Apply for Work
    • | Employee Portal
    • Compliance Management
    • Cyber Security Risk Mgmt
    • Cloud Services
    • EDR
    • Backup for Microsoft 365
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    • MultiFactor Auth
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  • Home
  • About
  • Services
    • Security
    • Managed Services
    • Business
    • Education
    • E-Sports
    • Website Service
    • Email Service
    • Cloud Service
    • Prime
  • Shop
  • Contact Us
  • Contracts
    • USETPA
    • NCPA
  • Service Guide
  • Certifications
  • Tips and Info
  • Apply for Work
  • | Employee Portal
  • Compliance Management
  • Cyber Security Risk Mgmt
  • Cloud Services
  • EDR
  • Backup for Microsoft 365
  • Managed Backup
  • MultiFactor Auth

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How pitt bull can help you

Pitt Bull offers expertise, tools and resources to take your IT services to the next level.

Pitt Bull Is trusted by industry leaders


25,000+ MSP's | 500,000+ SME's | 7,000,000+ Endpoints

Our Products

Network Operations Center

Backups

Cloud Services


End to End Security

Automation Policies


We Simplify Automation With Automation Manager's Easy Drag-And-Drop No-Code Policy Builder. We Build Your Business With Accurate, Repeatable Processes.

  • Pitt Bull automates and creates processes for every task
  • Simplifies the creation of complex policies
  • We use PowerShell, Visual Basic, or Bash scripting for complete control
  • We set up automatic policies for self-healing or create templates for on-demand fixes

Monitoring and Service Templates

 Pitt Bull Solves Problems Before They Happen, Bringing Increasing Precision To Your Operations.

  • Automatically discover the services that require monitoring across your fleet
  • Use granular controls to configure exactly what you need
  • Best-practices for monitoring and alerting are configured automatically, continually improving your business
  • Manage service thresholds granularly
  • Configure self-healing actions to your exact needs
  • Apply built-in service templates to one device or your entire fleet

Remote Access Support

 

Pitt Bull Gives You Choices With Multiple Options To fit The Task At Hand.

  • Use remote screen sharing for troubleshooting Windows, macOS, and Linux devices
  • Perform file transfers, remote command-line operations, or background service management without interrupting end users’ workdays
  • Connect to a Windows device with Microsoft Remote Desktop
  • Connect to macOS or Linux devices via SSH
  • Connect to managed network devices via reverse-proxied web sessions. 

Our Resume

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END-USER SUPPORT

Around-the-clock user support of the customer’s employees.


NETWORK AND SERVER SUPPORT

24 hour support of the customer’s servers and core network devices and services.


AFTER HOURS NETWORK AND SERVER SUPPORT

Extended hours support of the customer’s servers and core network devices and services.


SELF-SERVICE TICKET CREATION AND TRACKING

Customers can conveniently create and track a trouble ticket right from our website.


HELP DESK

Provides front-line support services to end-users. It is accessible by phone or email. The Help desk provides a responsive service for logging, tracking and resolution of issues encountered by our clients’ users. The Help desk is the central communications hub for all issues.


INCIDENT RESOLUTION

The IT Helpdesk is the first point of contact for all IT support enquiries. Helpdesk staff ensure all incidents are logged accurately and wherever possible resolve issues at the first point of contact. If required, incidents are escalated to expert staff.


PRIORITY RESPONSE LEVEL

As a preferred contract customer, response to your issues and requests are handled by a more stringent set of terms and are given priority over non-contract customers.


PROBLEM MANAGEMENT

Our Problem Management services include the analysis of data recorded by our support staff to determine common causes of outages or incidents affecting large numbers of users, and then managing the process of identification of the root cause of the problem and elimination of the error from the infrastructure.


KNOWLEDGEBASE AND TROUBLESHOOTING

Automated analysis and repair capabilities empower end users to go beyond manual diagnosis and resolution, leading to significant call avoidance. Single-click access to knowledge articles and automated tasks enable end users to solve low to medium complexity issues instantly—without any technical knowledge.



Specifics of the scope of support for each service will be referred to in the customer’s service agreement.

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Pitt Bull Secure Technologies, Inc.

131 Berwick Rd. Suite 2, Johnstown PA, 15904

(844) 832-4364

Copyright © 2023 Pitt Bull Secure - All Rights Reserved.

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