Email Encryption

email servicesSend confidential emails with confidence

Send confidential emails with confidence, using Pitt Bull’s CipherPost Pro email encryption service. With CipherPost Pro, your message remains encrypted all the way to the recipient. You control who sees your messages, and a patented delivery slip will show you when they’re received and opened. There’s no hardware or software to manage, you can cancel anytime and you get a 30-day free trial. All backed by Pitt Bull’s Phenomenal Care™.

Features & Benefits

  • Ensures protection of confidential information and helps maintain regulatory compliance, enabling your business processes to operate efficiently
  • Provides senders with a patented delivery slip that shows who receives your message and what they do with it.
  • Enables easy-to-use protection of email traffic to any user, with no client stoftware required
  • Requires minimal overhead, eliminates message or key storage, and has the lowest volume of helpdesk calls in the industry
  • Scales to the largest enterprise and integrates with existing technology investments, including content filtering and identity management solutions
  • Eases administration through centralized management and reporting, even across multiple data centers

Components

  • CipherPost Pro Gateway
  • Zero Download Messenger (ZDM)
  • Anti-Phishing
  • CipherPost Pro Client
  • CipherPost Pro for BlackBerry
  • CipherPost Pro Archive Connector for Symantec Enterprise Vault
  • CipherPost Pro Statement Generator Service

email continuityEmail Continuity

Natural disasters. Service disruptions. Routine maintenance. Lots of things can take your servers down, but your email doesn’t have to go with it. Our new Email Continuity Service is always on, simple to use and affordable for businesses of all sizes. Best of all, it’s an effective way to protect your company from costly email outages.

Causes of Email Downtime

Planned Email Outages

  • Email platform upgrade or migration
  • Data center or office move
  • Planned power outage
  • System maintenance
  • Required patch management
  • Disaster recovery testing

Unplanned Email Outages

  • Connectivity losses
  • Data center office move
  • Planned power outage
  • System maintenance
  • Required patch management
  • Disaster recovery testing

Benefits

  • Simple to launch, easy to use
  • No onsite hardware or software required
  • Affordable for businesses of all sizes
  • Always on, instantly available
  • No “bounced” messages

spam and virus protection

Spam & Virus Protection

SecureTide™ protection made simple.

We make it easy to keep your email free of spam and viruses. With our award-winning SecureTide service, 99 percent of unwanted messages never reach your inbox. There’s no contract required, no expensive equipment to install, and, best of all, no more junk mail or malicious messages in your inbox.

Inbound and Outbound Email Protection

The SecureTide filtering system is continually updated 2,000- 4,000 times per day to ensure protection from even the newest
Spammer tricks and tactics. It works on multiple platforms and utilizes proprietary detection systems, four virus-scanning engines,
more than 60 filtering techniques, and wave-front detection to rid inbound and outbound email from spam, worms and viruses as well as protocol-based vulnerabilities.

Daily Held Spam Reports

Perhaps one of our most popular features is our Held Spam Reports. Even the most effective solutions will occasionally stop a valid message. When this happens, SecureTide users can instantly release the message by using their daily Held Spam Report. This detailed report can be enabled per end-user and provides them with 100% visibility of all mail that has been held as spam, or “junk.” Web access to the quarantined email is also available to administrators or end-users.

Disaster Recovery

If a client-side server is not accepting email for any reason, such as Internet connection failures, power outages, natural disaster,
internal routing problems, mail server hardware or software failures, SecureTide’s delivery manager will encrypt and queue email until the client server is back online.

Hassle-Free Web Protection

Complete implementation of the Pitt Bull’s SecureTide system can be achieved in just one hour. As an ASP solution, there is no hardware or software required. Successful implementation is as simple as changing MX records within your DNS for each domain that requires filtering services.

“The product’s Web-based interface makes setup and maintenance a snap. Filter updates can be programmed to happen every several minutes, ensuring the best protection. But the real beauty of SecureTide™ is the set-it-and-forgetit style of deployment.”
– Frank J. Ohlhorst CRN

Hosted Exchange

Learn about our hosted exchange services.


How do I setup my email with Outlook?
How do I setup my email with my iPhone?
How do I check my email in my web browser?
How do I change my password?
Why is my email not working?
What does it mean to be blacklisted?
How can I prevent myself from being blacklisted?


How do I setup my email with Outlook?

Please see our Outlook Setup SOP.

How do I setup my email with my iPhone?

Please see our iPhone Setup SOP.

How do I check my email with my web browser?

Go to http://exg6.exghost.com. Enter your full email address as your username and enter your password.

How do I change my password?

To change your password, please view our password change SOP.

Why is my email not working?

There are several reasons your e-mail could be down. The following can be planned or unplanned causes of an outage:

  • Incorrect settings in Outlook or other email client
  • Email platform upgrade or migration
  • Data center or office move
  • Planned power outage
  • System maintenance
  • Required patch management
  • Disaster recovery testing
  • Connectivity losses
  • Server blacklisting

First, make sure your internet connectivity is working properly.

If your internet connection is OK, check your e-mail settings to make sure they are correct.

Then, take note of senders and recipients. Are you typing their email address correctly? Also, it can sometimes be the other person’s email server that is causing the problem.

If your settings are correct and there are no issues with the sender/recipient, then call the office for assistance. Please take note of any errors you receive. Copy / paste or write down any errors you are getting when you try to send an email. If applicable, ask anyone who is trying to send you an email to copy and paste any errors they receive when they try to send you an email. These are important for our technicians to be know so we can help solve your issue more quickly and efficiently.

What does it mean to be “blacklisted”?

Blacklists identify spammers. If you ever look at your junk or spam box, those are all senders who have been added to a blacklist. So, to be blacklisted means you have been ID’ed as a spammer and your outgoing emails will go straight into the recipient’s spam/junk mail box. Or,  some email you try to send may not be delivered at all.

You can check whether or not you are being blacklisted here: http://mxtoolbox.com/blacklists.aspx. If you don’t know your mail server’s address, start with a MX Lookup.  Or, just send an email to [email protected].

How can I prevent myself from being blacklisted?

  • Make sure passwords are secure, so nobody can login and send spam from your email account.
  • Require SMTP authentication and sender match authentication (Pitt Bull can make sure this is setup).
  • Be careful with mailing lists:
    • Only allow moderators to post to a list, unless the list is very small and/or very well managed.
    • Set mailing list email to lower priority.
    • Use third party mass mailing services such as Constant Contact instead.
  • Avoid sending large files such as high resolution images, PDFs and audio files. Use resources such as SendBigFiles instead.