Frequently Asked Questions
General : Tech Support : Networking : Security : Web Development : Software Development : ALLAll Questions
Who is Pitt Bull Secure Technologies, Inc.?
What is the Pitt Bull Platinum Service?
Why should we choose your services?
What is Fresh Books?
How do I obtain support?
Other than computer support, what can Pitt Bull do for our company?
What qualifications/certifications do Pitt Bull Secure Technologies employees have?
What is a Security Audit and what certifications do you carry for these audits?
How do I know what you did after you leave a site?
How do I find out my IP Address?
Do you sell hardware and software?
I don't have a network. How do I know if I need one or if it is cost effective?
What happens if I need help after my new hardware and software is installed?
How quickly do you respond when my network fails or I can't get email?
What kinds of brands and equipment can I get from Pitt Bull?
Can you repair my computer?
How important is backup?
I'm busy! How can I keep up with all the changes in technology and how it affects my business?
I am interested in getting a website. What is the first step?
Would you explain the whole web development process to me?
Will you help me come up with a design for my website?
I already have a website, but I want to switch my host. Can I host my current site with Pitt Bull?
How long will it be until my website goes live?
You recently launched a website for me, but is not showing up in search engines. What's up with that?
Is there anything I can do to get my website better placement in search engine results?
Why is there "Spanish" on my website?
What can I do to help with the development of my website?
Will you keep me posted during development of my website?
How can I my update my website myself instead of asking Pitt Bull to do it for me?
Can I change the design and structure of my website?
Who is Pitt Bull Secure Technologies, Inc? 
Pitt Bull Secure Technologies Inc. is your dedicated IT Support Company. We have over 50 years of quality IT Experience. Not only can we support your organizations network and applications, but we can help your organization expand your current use of technology to provide complete cost effective solutions for your everyday problems.
What is the Pitt Bull Platinum Service?
Pitt Bull Platinum service is your gateway to a full IT Support Team. With our Platinum service, we provide monthly and quarterly maintenance, unlimited network support, discounted hardware and software rates and best of all, you do not get stuck paying hourly technician rates on covered services with a Platinum Service Contract.
Why should we choose your services?
Pitt Bull Secure Technologies understands the value of your data and the value in high quality service. Not only do we do our best to assure that your data and network are working at peak performance, we also make sure to provide our clients with the service they deserve.
What is Fresh Books?
FreshBooks is our unique way of assuring communication between our staff and our valued clients. From FreshBooks, our staff can communicate with our clients on specific issues with our help desk support tickets. Also within FreshBooks, you can review your invoices and invoice history at your leisure, post new service requests and review a history of actions taken to resolve any of your service issues.
Every Pitt Bull client gets access to FreshBooks with a username and password they are sent when they sign up for service through Pitt Bull Secure Technologies. With that username and password, you can log in to the site here.
How do I obtain support?
You can get support by either calling Pitt Bull Secure Technologies at (814)262-7400 or logging into your Freshbooks account located here and submitting a new support ticket with the details of your computer problem.
Other than computer support, what can Pitt Bull do for our company?
Pitt Bull offers a wide range of services, from technology consulting, backup verification, regular system maintenance, security audits, Website Design, Custom Software Development, internet connection services and much much more.
What qualifications/certifications do Pitt Bull Secure Technologies employees have?
Our technicians are not only highly skilled, but they also carry over 40+ Certifications Company wide. It does not matter what task you ask of our technicians, we have specialists on hand ready to handle any task you require.
From basic applications such as DOS 6.2, HTML 3.2 and 4.0, to advanced topics such as UNIX and Linux Administration for a wide variety of releases, Novell Netware, HIPAA Security, IT Security and even Computer Forensics, we are certified for them all.
What is a Security Audit and what certifications do you carry for these audits?
Have you ever wondered how secure your organization really is? With the constant outbreak of new computer viruses, worms, trojans, spyware and malware, are you absolutely sure your company has not already suffered a security breach? Are your employees really dedicated to the privacy of your clients and the confidentiality of your company data?
Our security audits can help assure you and your company that the best practices in the security industry are applied to your company and your network that drives the flow of information between your employees. We provide HIPAA, Sarbanes-Oxley and FDIC Security Audits to assure not only meet these organizations minimum standards, but exceed them.
CISM Security Consulting Services
CISM defines the core skills and worldwide standards of performance that computer security professionals are expected to achieve. CISM provides business management the assurance that consultants who have been awarded their CISM have the background and skill to offer effective security management and engineering support. Pitt Bull can offer a CISM-certified expert to assist your enterprise in critical security disciplines including information protection governance, risk management, data security process control, and crisis handling support.Certified Information Systems Security Professionals (CISSP) Security Support Services
CISSP consultants are security engineers who have earned CISSP status as a result of verified professional work, extensive study, and formal testing. CISSP Certification indicates mastery of an international standard for information security. ANSI has granted the CISSP credential official recognition in the area of IT security under ISO/IEC 17024. Areas of knowledge included under CISSP include security administration practices, security architecture and test systems, connection permission systems, applications development security, operations security, hardware security, encryption, communications, Internet security, and business continuity planningInformation Systems Security Architecture Professionals (ISSAP) Engineering Support for Protected Network Infrastructure
ISSAP certified security consultants are experts who have been awarded ISSAP accreditation as a result of thorough examination and substantial experience. field experience with information security architecture. ISSAP security experts possess in-depth understanding of access control mechanisms and techniques, phone system and network protection, cryptography, requirements analysis, BCP and DRP, and physical security. Pitt Bull ISSAP-qualified security consultants can help your company with all phases of secure network architecture.CISA Professional Expertise
The Certified Information Systems Auditor credential is a globally recognized qualification that signifies mastery in network security audit and control. Certified by ANSI, the CISA accreditation has candidates pass a comprehensive test given by the ISACA international professional association. Pitt Bull can provide the expertise of a CISA-certified security audit professional able to help businesses in the areas of information systems audit services, IT governance, network assets and infrastructure planned useful life, information technology service delivery, safeguarding data assets, and business continuity planning.GIAC Professional Services
Global Information Assurance Certification was founded in 1999 to certify the knowledge of information technology security engineers. GIAC's mission is to ensure that a certified security consultant possesses the skills appropriate to deliver support in vital categories of system, data, and application security. GIAC certifications are acknowledged by businesses and government organizations all over the world including and the United States National Security Agency. Pitt Bull can provide the assistance of GIAC certified consultants for any of the security services addressed within GIAC certification programs such as auditing IT infrastructure, incident response, intrusion detection, and web-based services security.
How do I know what you did after you leave a site?
Pitt Bull Technicians maintain a record of services performed on-site for every client. Not only do we keep these records, we make them available to you through our help-desk ticketing system. Just go here and use the login and password provided to you by Pitt Bull Secure Technologies. From there you can view the details of your ticket and see what work was performed on-site.
How do I find out my IP address?
You can visit websites such as WhatIsMyIP.com or IPChicken.com to view your public IP address.
Do you sell Hardware and Software?
Yes, we sell both hardware and software from major vendors such as Acer, Adobe, APC, Apple, Belkin, Brother, Cannon, Cisco, Epson, IBM, Lenovo, Kingston, Microsoft, NEC, Sony, Symantec, Xerox, and many more.
I don't have a network. How do I know if I need one or if it is cost effective?
If you need to share data, documents, internet access or even printers and copiers, a network would be a great advance in your office productivity, which not only makes your job easier, but will also save you money in the long run.
What happens if I need help after my new hardware and software is installed?
If you happen to need help with new hardware and software, just give us a call at 814-262-7400, or toll-free at 866-315-2306. Most issues can be resolved over the phone or with a quick visit on-site.
How quickly do you respond when my network fails or I can't get email?
For hourly and PackTime clients, emergency response for mission critical systems and services is 4 hours or less during normal business hours. Platinum clients have a 4 hour response time 24 hours a day, 7 days a week.
What kinds of brands and equipment can I get from Pitt Bull?
We carry all major brands including Compaq / Hewlett Packard, Acer, Cisco, Toshiba and many more brands that can also be considered hard to find.
Can you repair my printer?
Although Pitt Bull Secure Technologies can handle almost every task presented to us relating to technology, when something breaks on a printer, it usually means the printer is nearing the end of its useful life.
We can fix printers, but it just is not cost effective when most consumer level printers can be replaced for as little as $50.00.
How important is backup?
Backups are the most important thing your company can have. They protect your company from accidental loss of data. If you do not have a backup solution in place, call us immediately at (814) 262-7400 to schedule a technician to help get a backup solution going for your business ASAP!
I'm busy! How can I keep up with all the changes in technology and how it affects my business?
That is what we are here for! Pitt Bull Secure Technologies takes the load off of you for having to keep up with new technology. We know you have a business to take care of, and the last thing you want to worry about is technology you don't understand. Give Pitt Bull a call and let us handle your technology needs for you.
I am interested in getting a website. What is the first step?
The first step is knowing what your needs are. You can start by requesting a quote through our online form. Or, you setup a meeting with someone from our sales team. Just call 814-262-7400 and press 2 for the sales department.
Would you explain the whole web development process to me?
Assess needs and goals.
This is done when you fill out the website estimate form.Make the estimate:
We will determine the timeframe and resources needed and create a price estimate for the project.Present the proposal:
We will give you a proposal letter that outlines the components and expectations of the web project - number of pages, who will provide the content, languages that will be used, where the site will be hosted, what the domain name will be, what applications will be included - and other aspects. We will tweak the proposal if the expectations of either party does not match what is written in the proposal. Once we all come to an agreement, each party will sign the proposal. The contract is then sealed.Start the proofing process:
We will provide three complientary designs for you during the proofing process. The layout and style of the proofs will be dependent on your requests and input. We will all work together during this portion of the project. If you do not have any input to give, we will use our best judgement. Your input will lessen the chances of going over the 2-round revision limit.Approve a design:
We will give you a proof approval form to sign when you have chosen a design you are happy with. Upon signing this form you will agree that any structural changes you ask for thereafter will come at a charge.Develop the website:
This is when you can sit back and let us work our magic. Still, open communication lines are vital during this part of the project. Sometimes unexpected snags and questions come up in this stage, so your availability will be important.Test the website:
The testing period can take as little as a few hours to as long as several weeks. It depends on the features and functions of your site and whether or not sensitive information will be shared through it.Sign-off the completed site:
After testing is finished and you are fully happy with the result, we will need to get your approval to go live, either through e-mail or by signing a form. Once we have your approval, we will launch the website.Optimize for search engines:
There are many effective methods for improving your search engine placement.
Will you help me come up with a design for my website?
Yes. Together we will create three complimentary website designs through what is called the "proofing process." When you choose which of the three you like best, we will develop the site based on your choice. If you want to continue the process after three designs, we will charge a fee at our web designer's hourly rate.
I already have a website, but I want to switch my host. Can I host my current site with Pitt Bull?
Yes. For an affordable monthly fee, we can host your website on our server. Thereafter you may contact us for any changes and adjustments to the website.
How long will it be until my website goes live?
It really depends on the package you choose and the complexity of your website. Our most basic website will take no longer than 30 days to complete. The timeframe for anything more than a basic site will be completely dependent on the particular components of the project.
You recently launched a website for me, but is not showing up in search engines. What's up with that?
A brand new website will not show up in search engines for the first few weeks after launch. Search engines need some time to use what are called "spiders" to "crawl" through your website in order to give you placement in search engine results. We implement the most effective measures of Search Engine Optimization so that, in time, your website will show up near the top of a search list.
Is there anything I can do to get my website better placement in search engine results?
First, keep updating your website. The more frequently you update your website, the higher your placement will be. Having a blog on your site can help you with this, since blogs are constantly being updated and adding content. Second, websites that get more traffic have better placement in search results, so try to drive as many people to your website as you can. Pitt Bull can help with this using our online marketing services.
Why is there "Spanish" on my website?
That is a language web developers use called "Lorem Ipsum". It's a dummy language that is used as a temporary placeholder that indicates where actual content will eventually be placed. Don't worry, it will go away before launch.
What can I do to help with the development of my website?
So glad you asked! The more help we get from you, the easier it will be for us to complete your website, and the less time it will take to go live. Which we are sure would make you happy! Here are some things you could do that would really, really help the project move along more quickly and smoothly.
Use email.
Email is most effective method for communicating with us, particularly because it gives us both a written record. Please use it whenever possible.Be clear on what your goals are.
Let us know exactly what you want from your web site. Don't hold back. More details will prevent us from having to go back to add and fix things later.Decide on content.
Decide what content you want to present on your web site. We will be in charge of designing the how and where - the formatting and layout.Send content electronically.
If you send us text and images through e-mail, we can just copy and paste which will save lots of time.Deliver content in an organized and timely manner.
Text should be finalized, proofread and ready for publication. Graphics should be named carefully and sent in an orderly way.Offer clear, helpful feedback to design drafts.
Remember that the process consists of 2-round limit of revisions. If you do not like something, please tell us why and offer your suggestions to make it better.Leave it to us to produce a professional product.
Be flexible and aware that time is limited, and leave the responsibility of producing professional results primarily in our hands.
Will you keep me posted during development of my website?
Of course. We will notify you when major components of the project are completed or when unexpected changes need to be made. However, we do not have our developers keep in constant contact with clients. Deadlines will be difficult to make if they have to be in constant contact with their clients.
How can I my update my website myself instead of asking Pitt Bull to do it for me?
You can update your website yourself if you purchase an administrative panel - a user-friendly interface we create for clients so they can edit their own content. This adds more cost to your project, but saves you money in the future if you plan on changing things frequently, as we do charge by the hour when we make changes to our clients' websites.
Can I change the design and structure of my website?
We do not allow that capability through our administrative panel. However, if you would like to make a structural change to your website, we will do that for you at our hourly rate.
If you have further questions or concerns, you may contact us by e-mail, or call us at (814) 262-7400. Press 4 for Customer Service.